Conditions
Please read these conditions carefully before using Xpresscoffeeuk.co.uk website. By placing orders through this Website either by telephone, email or fax you automatically agree to be bound by these terms and conditions. In addition to the contractual provisions, the following terms and conditions are valid. Differing terms of use of the customer have no validity unless they are accepted in writing
Terms Used
References to “Customer” or “You” or “Your” are references to you as an individual or your company or organisation that has entered into the General Terms
Any references to “Xpress Coffee” or “We” or “Us” or “Our” means Xpress Coffee Group Ltd, Xpress Coffee, FuelledByXpressCoffee, #FuelledByXpressCoffee and Xpress Coffee Services
- Pricing and Delivery
1.1 As they are agreed on the day of delivery prices according to current price list
1.2 All prices are exclusive of VAT. This is to be included within the relevant statutory provisions
1.3 All deliveries from a net goods value of £125.00 per order are free of charge to mainland UK. Shipments of goods under £125.00 per delivery, Incur a net carriage charge of £15.00 to mainland UK
1.4 Deliveries outside of Mainland UK (as defined by the carrier) will be subject to additional carriage charge based on the item(s) size and weight
1.5 Shipments for larger items including all machines are sent by Courier
1.6 Small items are sent via Royal Mail within 24hrs of cleared funds being received (subject to stock)
1.7 Tracking details can be provided (If applicable) on all Coffee Machines and larger orders, however these must be shipped to the Customers Billing Address unless agreement is given in writing and agreed by Xpress Coffee
- Payments
2.1 All new purchase payments must be received immediately unless agreed in advance with Xpress Coffee
2.2 A Credit Account may be available on request from accounts@xpresscc.co.uk
2.3 If the Credit Account is agreed to by Xpress Coffee all payments will be by direct debit only
2.4 The payment term will be set at 14-30 days unless agreed in writing between the Customer and Accounts at Xpress Coffee
- Orders
3.1 All orders including telephone, online, fax, or email are subject to these terms and conditions. It is the customers responsibility to check our terms and conditions before or at the time of placing an order with Xpress Coffee
3.2 We reserve the right to substitute any product with one of equal or higher value
3.3 For any type of coffee machine order we will send you confirmation by email and would ask that you check the details of the order. Please confirm back by email that you are satisfied with the order and we will accept this as being a confirmed order, and therefore subject to these terms and conditions
3.4 Website pictures, photos and images may change from time to time and are for illustration purposes only and the product you receive may differ slightly from the image shown. Any other products or accessories shown are not included in its sale unless otherwise stated in the product description
- Cancellations of Orders, Bespoke & Refurbished Machines
4.1 Please note Customers are liable for cancellation and administration fees of up to 50% on all New Commercial, Refurbished, Ex Demonstration, Second Hand, Bespoke orders that are changed, cancelled, or returned unless it is agreed that they are faulty
4.2 Full payment on coffee machine orders is required upfront before preparation work or setting up of equipment can commence
4.3 Xpress Coffee will only place or pre-order if the Customer confirms payment in writing by way of remittance or purchase order
4.4 Bespoke coffee machine orders may vary from the pictures and specification sent to customers. These are for information only and must be used as a guide only. Customers must clarify before purchasing that they are happy with the variations on offer
4.5 Lead times on new coffee machines and bespoke coffee machines can vary – especially machines made to order. Delivery and Installation dates are always approximate
4.6 Xpress Coffee will always confirm order details and the Installation date in writing. We would advise Customers that are not happy with these details or orders to notify us within 24hrs, and before costs are incurred especially for bespoke packages, leased orders through finance companies, separate departments or any third party
- Incorrect or Incomplete Orders
5.1 Xpress Coffee take great care to ensure all orders are complete and correct before dispatching to the Customer. However, on occasion, we may have to part-dispatch orders. These will be notified on your delivery note
5.2 Any incomplete (not advised on the delivery note) or incorrect orders must be notified to us in writing (email) within 48hrs of receipt. After such time we may be unable to rectify
5.3 For incorrect items, where appropriate, Xpress Coffee will look to redeliver the correct item and collect the incorrect item. If this process is deemed impractical Xpress Coffee will liaise with the Customer to find a suitable solution on a case-by-case basis
- Damaged or Faulty Items
6.1 Xpress Coffee take great care to ensure the safe arrival of all orders. However, on occasion, due to events beyond our control items can get damaged in transit or items may be faulty
6.2 All faults or damage must be notified to us in writing (email) within 48hrs of receipt. After such time we may be unable to rectify
6.3 In the first instance, Xpress Coffee will look to repair or replace the faulty/damaged item(s) where appropriate. If this process is deemed impractical Xpress Coffee will liaise with the Customer to find a suitable solution on a case-by-case basis
6.4 If an item(s) is damaged in transit, Xpress Coffee may seek to obtain compensation from the Carrier. In doing so, the carrier may contact you directly (usually by post or email) and ask you to complete a damaged goods form. In the event that you do not complete/return the form to the carrier and as a direct result the claim is dismissed Xpress Coffee reserve the right to reject your damage claim to us
6.5 If a faulty item(s) is to be returned, please package the product back up correctly before returning it to Xpress Coffee. We will not be held responsible for damage caused to items due to lack of care when being shipped back to us or the warranty company
6.6 Xpress coffee will happily send the item back to the manufacturer and will take their advice on whether there is a fault with this particular product (your statutory rights are not affected)
- Returns-Refunds
7.1 Domestic orders will only be refunded if you have notified us within 14 working days starting from the day after you are in receipt of the goods. You must notify us in writing (email) and the item(s) must be returned unopened, unused and in a resalable condition
7.2 You have 14 days from the day you notify us in writing (email) to return the item(s)
7.3 The cost for the return of an unwanted item under the distance selling act is to be met by the Customer. Xpress Coffee can assist in arranging collection of goods and will charge the customer accordingly
7.4 Please note that we cannot accept returns on any opened water filters or food grade products including, but not limited to, coffee beans, chocolate powder, milk granule and sugar sticks unless faulty or incorrect goods were shipped by us
7.5 Customers have a duty of care when returning goods. Therefore, all items are to be returned with the original packaging. Any item(s) that have been damaged due to lack of care given when repackaging, and as a result arrive in a non-resalable condition will not be refunded
7.6 Extra items supplied as part of an order not returned will be charged at the full RRP
7.7 Handling and Administration fees may be charged in some circumstances. For bespoke orders please refer to the “Cancellation of orders, Bespoke and refurbished machines” section and the relevant terms set out regarding cancellations and administration fees
7.8 Refunds will be issued against the original payment method used.
- Returns Address
Xpress Coffee
17 & 20 the Granary
Lodge Farm Business Centre
Wolverton Road
Castlethorpe
Milton Keynes
Buckinghamshire
MK19 7 ES
- Warranty-New Machines
9.1 All New Commercial Coffee Machines are supplied with 12 Months on-site Parts and Labour Warranty, however, there may be times where we have no choice but to remove the coffee machine from site and bring it back to our workshop
9.2 Warranties have certain criteria that must be adhered to by the Customer as per the Manufacturer’s Instructions/Manuals
9.3 Cleaning Programmes must be followed and correct maintenance and cleaning products must be purchased from Xpress Coffee in line with the manufacturers’ guidelines
9.4 No cleaning related issues are covered under warranty and will be reported as such by Xpress Coffee to the Customer
9.5 You must have up to date Water Filtration in line to the Coffee Machine to avoid scale build up within the coffee machine
9.6 The Warranties Xpress Coffee provides covers all mechanical and electrical breakdowns unless the breakdown is deemed to be caused by misuse, abuse, lack of cleaning &/or up-to-date filtration causing scale related issues
9.7 Though Xpress Coffee will document and where possible contact Customers in time for servicing, ultimately it is the Customers responsibility to contact Xpress Coffee and book their annual Service and Filter Change
- Extended Warranty/Service Contracts
10.1 Our Extended Warranties are provided by Xpress coffee, and our coffee machines come with a two or five Year warranty, service, and hygiene contract
10.2 This means your new coffee machine and you will automatically become one of our priority service customers. Our in house service company “Xpress Service” will maintain/service your coffee machine based on manufacturers machine capacity, guidelines and suggested service intervals
10.3 The optional yearly service contracts are based on customers purchasing all ingredients including, but not limited to, Coffee Beans, Chocolate Powder & Milk Granule, cleaning products and accessories including any water filters (where fitted) from Xpress Coffee
10.4 Ingredients must be purchased on a monthly or bi-monthly basis in accordance with the coffee machines capacity, and this can be verified against the coffee machine programme audit counters
10.5 Warranties do not include damage to equipment or any breakdowns resulting from misuse, or lack of cleaning, and wear & tear items. Customers must carry out the end-of-day cleaning cycles on their coffee machines to satisfy warranty standards
- Warranty-Refurbished Machines
11.1 Xpress Coffee’s ex-demonstration, reconditioned, or second-hand coffee machines are supplied with a standard 3 month back to base Warranty
11.2 Though we may arrange the collection of your coffee machine, and where possible provide you a loan coffee machine, if Xpress Coffee deem the breakdown non-warranty related the Customer is liable for courier costs and a daily rate for the loan coffee machine
11.3 If the Customer purchase’s an optional one year service agreement at the same time as their refurbished coffee machine they will commit to purchasing all ingredients including, but not limited to, Coffee Beans, Chocolate Powder & Milk Granule, cleaning products and accessories from Xpress Coffee
11.4 Xpress Coffee’s recommended water filtration must be fitted (if applicable)
11.5 Xpress Coffee’s ingredients (as listed above) must be purchased on a consistent Monthly or Bi-monthly basis in accordance with the coffee machine capacity, and can be verified against the coffee machine audit counters
11.6 Customers can find all Xpress Coffee’s ingredients, products and accessories on the www.xpresscoffeeuk.co.uk website
- PSSR/Boiler Inspection
12.1 Coffee machines fitted with steam boilers or steam vessels used in a commercial environment must be tested on a yearly basis in accordance with the PSSR testing regulations
12.2 Where a Boiler Inspection is carried out by Xpress Coffee you will be emailed a copy of the certificate for your file. You may be required to produce a copy for your insurance company &/or HSE Inspector upon request
12.3 Though Xpress Coffee will document and where possible contact Customers in time for Boiler Inspections, ultimately it is the customers’ responsibility to contact Xpress Coffee and book their annual PSSR boiler test. The inspection & certification are required annually so please note the date of renewal and keep the certificate on file
12.4 The customer is required to give a minimum of 24 business hours’ notice should you wish to cancel a pre-booked PSSR boiler test. This must be done so by emailing your Xpress Coffee account manager. Failure to give adequate notice will result in the customer a) forfeiting any deposit/upfront payment &/or b) being invoiced for the engineers wasted time, travel & incurred expenses
- Call Outs/Service Call/Repairs
13.1 All customers that require an engineer to attend site for any call-out, service, repair or any other reason must complete and return Xpress Coffee’s Engineer Request Form. Incomplete forms may delay the processing of these requests
13.2 Xpress Coffee will prioritise contracted customers
13.3 Customers without a current service or coffee agreement must pay for all call outs, servicing and repairs in advance for the Scheduling of an Xpress Coffee engineer
13.4 If the Customer has an account in place then they will be invoiced by us when the Scheduled job is complete along with any additional parts used to fix the faulty coffee machine
13.5 The customer is required to give a minimum of 24 business hours’ notice should you wish to cancel a call-out, service, repair or any other Engineer Request. This must be done so by emailing your Xpress Coffee account manager. Failure to give adequate notice will result in the customer a) forfeiting any deposit/upfront payment &/or b) being invoiced for the engineers wasted time, travel & incurred expenses
13.6 Where an engineer attends site for a pre-arranged visit and is denied access or is unable to perform their duties by no fault of their own (site not ready, machine inaccessible etc.) the customer will a) forfeit any deposit/upfront payment &/or b) be invoiced for the engineers wasted time, travel & incurred expenses
- Xpress Drop-off Service Centre
14.1 Customers can arrange to drop their coffee machine(s) off at our service centre for either repair or service. This must be confirmed by Xpress Coffee with a date/time scheduled
14.2 Please contact Xpress Coffee first for information on pricing regarding repairs and servicing on your make and model coffee machine before dropping it off
14.3 Xpress Coffee will not accept any machine that has not been booked in and either a deposit or upfront payment has been made
14.4 It is the Customers responsibility to arrange delivery and collection of your coffee machine(s)
14.5 If the Customer decides to use a courier service to send a coffee machine in to our Service Centre, Xpress Coffee accept no responsibility for damage or missing coffee machine(s) &/or parts
14.6 We reserve the right to repackage courier collected coffee machines if insufficient packaging is supplied in the first instance. You may be charged for the time and repackaging before the coffee machine is released for collection
14.7 Coffee machines must be collected from our service centre within six months. If the customer doesn’t collect in this six month period Xpress Coffee reserve the right to sell the coffee machine in order to recoup any lost monies or to dispose of the coffee machine as they deem necessary
- Opting Out
15.1 If a Customer purchasing one of our Xpress Coffee machine packages decides they do not want our Hygiene, Maintenance, Service, PSSR, Extended Warranty agreement, because you do not want to purchase Xpress Coffee’s ingredients or products you must put it in writing to accounts@xpresscc.co.uk at the time of purchase
15.2 Xpress Coffee may deliver ingredients and products to account customers at the same time as we are carrying out hygiene’s, scheduled servicing, essential maintenance &/or boiler testing
15.3 Customers who “Opt Out” are still able to request an engineer. Please see “Call Outs/Service Call/Repairs”
15.4 Xpress Coffee will prioritise contracted customers
- Seven Day Back up Support
16.1 Our seven day support service is only available to our coffee and service contracted customers, however, we will always try to support all of our customers
16.2 Xpress Coffee are generally available seven days a week excluding bank holidays and offer telephone or email back-up on most of our Bean-to-Cup and commercial products
16.3 We recommend you try contacting us through telephone and email first, however, you can also find us through our social media links on Facebook or Twitter
16.4 In extremely busy periods email is often the best and quickest option to communicate with us and we will endeavour to reply within 24hrs. During seasonal periods our opening times may vary, however, we will do our very best to reply to urgent emails as soon as possible
16.5 Xpress Coffee engineers have a standard working week from Monday to Friday with alternate weekend coverage, excluding bank holidays. The online “Help, Support, Contact and Advice Centre” can be accessed for instruction manuals, podcasts, and general tips to enable the end user to operate and use their coffee machine
- Your Account
17.1 If you use the Xpress Coffee website you are responsible for maintaining the confidentiality of your account and all associated passwords
17.2 You agree and accept responsibility for all activities that occur under your account and password. You will take every precaution to prevent and restrict unauthorised access to your account. Please take all necessary steps to keep all account details confidential and secure
17.3 You must notify us immediately if you have any reason to believe that your account password has become known to anyone or is likely to be used in an unauthorised manner
17.4 You must make every effort to ensure that all of the details you provide Xpress Coffee with are correct and complete and inform us immediately of any changes to the information that you provided when registering your account
17.5 Xpress Coffee reserves the right to refuse access to the website, terminate accounts, remove or edit content, and cancel orders at our discretion. If we cancel an order it will be without charge to you
- License for Website Access
18.1 Xpress Coffee grants you a limited license to access and make personal use of its website, but not to download or modify any portion of it other than page caching except with express written consent of Xpress Coffee
18.2 This Website or any portion of this website must not and cannot be reproduced, duplicated, copied, sold, resold, visited, or exploited for any commercial purpose without the direct agreement in the form of written consent from Xpress Coffee
- Copyright
19.1 All content displayed and included on the www.xpresscoffeeuk.co.uk website such as text, logos, button icons, Images and software, its affiliates or content suppliers is protected by United Kingdom and International copyright, database right laws. The complete content on this website is the exclusive property of Xpress Coffee and its affiliates and therefore protected by United Kingdom and International copyright database right laws. All software used on this website is the property of Xpress Coffee and its affiliates and software suppliers and is protected by United Kingdom and International copyright laws
- Trademarks
20.1 www.XpressCoffeeuk.co.uk, Xpress Coffee, Xpress Coffee UK, FuelledByXpressCoffee, #FuelledByXpressCoffee, Xpress Service and Xpress Coffee Services are trademarks of Xpress Coffee Group Ltd, as are all logos &/or other marks indicated on our website trademarks or registered trademarks of our Umbrella Xpress Coffee Group Ltd
20.2 Our Xpress Group of company’s graphics, logos, Xpresscoffeeuk.co.uk page headers, scripts and all service names are the trademarks or trade dress of Xpress Coffee Group Ltd and may not be used in connection with any product or service that is not Xpress Coffee’s in any manner that is likely to cause confusion amongst Customers. This includes all of our Xpress Coffee, FuelledByXpressCoffee, #FuelledByXpressCoffee and Xpress Coffee Services or Xpress Coffee Group Ltd branding
- Xpress Coffee Brand
21.1 Xpress Coffee Group Ltd has its own Xpress Coffee and FuelledByXpressCoffee brand of products including, but not limited to, Fairtrade/Coffee beans/Ground Coffee blends, crockery cups, take away cups, sugar sticks, drinking chocolate. These may not be used in connection with any product or service that is not Xpress Coffee’s in any manner that is likely to cause confusion amongst Customers. This includes all of our Xpress Coffee, FuelledByXpressCoffee, #FuelledByXpressCoffee and Xpress Coffee Group Ltd branding
21.2 The Xpress coffee brand is only available from XpressCoffeeuk.co.uk.
- V.A.T
22.1 Not all of our products are inclusive of Vat. Products that show the value at the checkout stage calculate the Vat. Most food grade items on our website are exempt from Vat, other larger items such as coffee machines are price on application and are generally all Plus Vat products
22.2 If you are unsure call one of our Xpress Coffee sales team who will be more than happy to clarify if Vat is applicable. Our Vat number can be found along with the rest of our registered company details at the bottom of each page
- V.A.T from Other EU Countries.
23.1 If you can send us an EU Vat number and details we can check and show the item was delivered to that Vat registered address. There will be no Vat charged only any additional shipping costs
- Electronic Communications
24.1 When you visit XpressCoffeeuk.co.uk or send emails to “@Xpresscc” you are communicating with us electronically. In turn we communicate with you by email or by posting notices on the XpressCoffeeuk.co.uk website. For Contractual purposes you consent to receive communications from us electronically you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing
- Alteration of Service or Amendments to the Terms & Conditions
25.1 Xpress Coffee reserve the right to make changes to our website, policies, and these conditions of use and sale at any time
25.2 Customers will be subject to policies and terms of conditions of use & sale in force at the time you use the website or order goods from Xpress Coffee
25.3 Unless changes to these policies and conditions is required to be made by Law or Government authority in which case it will apply to orders previously made by you
25.4 If any of these conditions are deemed invalid, void, or for any reason unenforceable that condition will be deemed severable and will not affect the validity, enforceability of any remaining condition
- Xpress Coffee Green Policy
26.1 At Xpress Coffee we are committed to be industry leaders in minimising the impact of our activities on the environment. Our policy, within cost restrictions is to recondition and repair parts for re-use where possible to reduce changing parts without actually diagnosing true faults or problems. This helps with our work with the W.E.E.E Directive with the amount we have to dispose of. Key to this strategy is to minimise waste by evaluating operations and ensuring they are as efficient as possible and minimise toxic emissions through the selection and use of its fleet and source of its power requirement.
26.2 Actively promote recycling both internally and amongst customers, suppliers, source and promote a product range to minimise the environmental impact of both production and distribution. Meet or exceed all the environmental legislation that relates to the company, use an accredited program to offset the greenhouse gas emissions generated by our activities.
26.3 We promote the re-use and recycling of ground coffee as a possible compost. We also have a policy for re-using as many cardboard boxes and other packaging as possible to reduce waste
- W.E.E.E Directive
27.1 Xpress Coffee supports recycling and the Waste Electrical, Electronic Equipment Directive (WEEE Directive) which aims to minimise the impact of electrical and electronic goods on the environment by increasing re-use and recycling and by reducing the amount of WEEE going to landfill
27.2 W.E.E.E seeks to achieve this by making producers responsible for the collection, treatment, and recovery of waste electrical equipment by obliging distributors to allow consumers to return their waste equipment free of charge. Under the WEEE Directive we can arrange to dispose of your old coffee machine which we also keep a record of
27.3 Xpress coffee is obliged under these regulations to offer our customers to take back existing WEEE products on a like for like basis when they purchase new electrical or electronic products from us. Customers must return their like for like WEEE item to Xpress Coffee within 28 days of their new purchase item
27.4 All new electrical goods should now be marked with the crossed out wheeled bin symbol to show that they were produced after the 13th of August 2005 and should be disposed of separately from normal household waste so they can be recycled in line with WEEE Regulations
- Data Protection
28.1 By agreeing to these terms you agree to allow us the right to hold and pass on any suspected fraudulent orders to the relevant authorities and to other retailers to help combat fraud
28.2 We guarantee not to pass any customer information or details onto any third party for sale or commercial purpose other than Xpress Coffee
- Email Terms & Conditions
29.1 Any email sent from Xpress Coffee is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient be advised that you have received an email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. Please contact the sender immediately if you have received an email in error
29.2 No Legally binding agreements can be entered into either as an individual or on behalf of Xpress Coffee via email. Further confirmation must be received in writing with a signature from an Xpress Coffee Director either by Fax or by post
These conditions are governed by and have been constructed in accordance with the laws of United Kingdom. You agree to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these terms and conditions