Domestic orders will only be refunded or exchanged if you have notified us within 7 working days starting the day after receipt. The item is not on a FREE trial the 7day cooling off period is to allow you to inspect the goods. We cannot accept back food products or opened water filters unless faulty or incorrect goods were shipped by us. Website pictures may change from time to time so unless the item has not been faulty we reserve the right to charge the customer against any financial loss if the item cannot be sold as a new.
Customers have a duty of care when returning the goods and the packaging in their possession and we would ask that items are returned ‘with’ original packaging where ever possible.
Any extra items given as part of the order that are not returned will be charged at at full RRP.
It is up to the customer to arrange and pay for any products to be returned if the item is not faulty or incorrect, though we can arrange this and charge customer a £25 collection fee. A handling/administration charge may also be charged in some instances. For Any Bespoke orders please refer to our Orders section above regarding deposits and any restocking fees.
Refunds will usually be issued against the original payment method used.Please note that we cannot accept returns on any Food Products including Coffee, syrups, etc.
38 Waterside Barns
Lodge Farm Business Centre